2021 Q3 Creator Coverage Replace

Replace: Knowledgeable by the enter of lots of of creators, Patreon’s quarterly tips updates at the moment are finalized and stay. Additional down on this submit, you’ll discover among the group’s takeaways from creator suggestions.

Replace on Creator Coverage Engagement at Patreon

In April 2021, Patreon launched our new Creator Coverage Engagement Program (“CPEP”) to assist contain creators in shaping the Group Tips and insurance policies that have an effect on them. By way of CPEP, our Coverage Crew goals to suggest coverage updates on a quarterly foundation and solicit creator suggestions earlier than these insurance policies are finalized. We additionally host stay Q&As to listen to straight what’s on creators’ minds.

For the reason that spring, lots of of creators have gotten concerned in CPEP, permitting us to include your ideas on insurance policies to maintain teen creators secure, help creators who’ve emerged from the legal justice system, and extra.

The subsequent spherical of CPEP is upon us, and we’re excited on your enter within the coming days on this quarter’s proposed coverage updates, together with: 

Monetary Recommendation

Because the finance group grows on Patreon, we’re exploring updates to our tips to assist us adjust to client safety legal guidelines in sure areas that require monetary advisors be licensed, and to encourage patrons to verify with monetary advisors earlier than performing on monetary recommendation content material they encounter on the platform.

Chargebacks

Chargebacks are initiated when people, or in Patreon’s case patrons, attain out to their monetary establishment to dispute a transaction. Generally, chargebacks can facilitate fraudulent exercise, which harms creators and Patreon alike. Our proposed replace would state that patrons who file extreme or fraudulent chargebacks could also be suspended from supporting new creators, or from accessing Patreon altogether. 

We plan to include your enter into coverage updates which shall be finalized and introduced later this month. Listed below are a number of methods to share your ideas via CPEP:

• Be a part of the Coverage Crew on Tuesday, August 3 for an additional stay Q&A. (Due to creator suggestions shared on the April Q&A, we’ve moved to a extra inclusive occasions platform that accommodates stay captioning.)
• E-mail the group at [email protected].
• Join workplace hours with our Head of Creator Coverage Engagement.
• Cease by our designated #policy-live-q3-2021 Discord channel within the 24 hours following the stay Q&A. 

The Coverage Crew is dedicated to creating Patreon a safer, extra inclusive, and extra clear place for creators and patrons. With that mission in thoughts, we sit up for participating with you within the weeks forward.

How creator suggestions knowledgeable our coverage

Alternative for added schooling on chargebacks
Creators on the entire supported each coverage proposals, which targeted on monetary recommendation and chargebacks. The latter replace is designed to guard creators in opposition to fraudulent and extreme chargebacks, and a few creators requested for extra data round what chargebacks are. In consequence, we included a hyperlink in our tips replace to a full weblog submit on what occurs when a patron recordsdata a chargeback, what Patreon does to reply in your behalf, and how one can assist us restrict them.

Centered grownup content material coverage programming 
In every of the primary two rounds of the Creator Coverage Engagement Program, creators expressed the need to raised perceive the nuances round Patreon’s grownup content material tips, in addition to exterior elements thought-about in coverage improvement. To proceed educating our group on this topic, we’re planning to commit our subsequent coverage stay occasion to addressing Patreon’s grownup content material creators particularly. We sit up for connecting with this group on September 23rd.

Thanks on your continued candor and engagement in shaping Patreon coverage. In case you have extra questions or feedback, you’ll be able to at all times attain our Coverage Crew at [email protected], or join coverage workplace hours with our Head of Creator Coverage Engagement. We’re excited to proceed this collaborative policymaking within the months and years to return.

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