Synthetic Intelligence enhanced Communications Surveillance Analytics Software program from SAS for use by Financial institution of Singapore

US-based SAS, a multinational developer of analytics software program, has revealed that the Financial institution of Singapore, which is a member of the OCBC Group, can be utilizing its AI-enhanced communications surveillance analytics software program of their coaching and monitoring of buyer representatives’ efficiency.

SAS’ Commerce and Communications Surveillance resolution has been designed to help banks with bettering gross sales representatives’ efficiency, making certain compliance and likewise enhancing the general buyer expertise.

The surveillance framework and methodology will assist the Financial institution of Singapore with monitoring its routine gross sales practices and be sure that the establishment complies with relevant regulatory necessities offered by the Financial Authority of Singapore (MAS).

The communications surveillance software program will join disparate information throughout structured and unstructured sources. In-depth textual content analytics helps monetary companies suppliers with getting a deeper understanding into dialog subjects, sentiments, and due diligence insights.

Superior analytics goals to automate the guide gross sales and repair supervision monitoring whereas including capabilities to determine numerous behavioral patterns and relationships.

Threat elements are assessed and assigned scores, and proof is saved to help the analytical final result, which is used to energy machine studying algorithms. Banks are ready make key selections based mostly on analytic findings, financial institution dangers and enterprise insurance policies.

Adoption of finest practices helps improve gross sales practices and supervision actions, permitting for the early detection of irregularities which results in an improved buyer expertise. The improved surveillance of interactions throughout completely different teams can assist with establishing shopper belief within the banking establishment and its monetary advisory course of.

One other advantage of integrating these capabilities is elevated productiveness. The prevailing guide course of requires brokers to assessment giant quantities of knowledge, however with the brand new system they’ll have the ability to concentrate on extra significant and value-added duties.

Alexandre Lotfi, International Chief Threat Officer, Financial institution of Singapore, remarked:

“Now with the AI-powered Commerce and Communications surveillance resolution, we’re in a position to proactively collect and analyze information routinely and in actual time. This clear course of protects our clients and enhances our repute for monetary jurisprudence and reliability.”

Randy Goh, SAS’ MD on the agency’s Singapore places of work, acknowledged:

“Financial institution of Singapore’s selection of SAS to be their associate of their drive to enhance conduct surveillance and improve buyer expertise, validates the sturdy and mental high quality of our resolution. We sit up for serving to monetary establishments and regulatory authorities create a protected and guarded surroundings for Singapore clients.”