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A Notice on Funds | Patreon Weblog
Relating to funds, a few of you have got skilled some turbulence, and I wish to share with you what’s been taking place and why.
Let’s begin with the why — our mission is to fund the inventive class, and we’re doing all the things attainable to make sure creators can scale their memberships on Patreon. We excitedly serve creators and patrons in over 100 nations, so it’s vital that we make investments deeper in our funds infrastructure and make good selections concerning the companions we select.
In cost processing particularly, now we have the next targets:
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Reliability. Get creators their cash on time, each time.
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Help creators throughout the globe. This contains supporting a number of currencies and extra cost strategies down the street.
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Scale back cost transaction charges. Cost companions value their merchandise otherwise, and we work with a number of cost companions in order that we are able to aggressively negotiate in your behalf to attenuate transaction charges. We additionally combination funds into the fewest attainable transactions in order that we are able to cut back transaction charges for creators and patrons.
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Help all the artwork you make. Artwork challenges the established order, lives on the fringes, and pushes society ahead. As an arts firm, we see it as our job to make sure that as a lot of it as attainable may be funded. The place this will get difficult is that not all of our cost companions view the world and definitions of artwork the identical means. This misalignment forces us to maneuver shortly and make modifications to guard creator earnings. At occasions, this has resulted in some creators experiencing inconsistency on Patreon.
The fact is that the inconsistencies you’ve seen are the results of us working for you, by no means towards you, to make the mandatory modifications that guarantee your artwork can proceed being funded on Patreon.
Listed below are the current modifications you might have observed:
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We shortly added new cost companions in order that we may proceed processing funds for as many Patreon creators as attainable. One among these companions is a UK-based cost processor. This transformation helped us save hundreds of creators’ incomes, and it additionally represents an vital step in supporting worldwide transactions higher than earlier than. The principle draw back, nonetheless, is that it created greater declines in some circumstances. Most of these declines have been resolved, however we’re nonetheless working across the clock to get the remaining declined playing cards in good standing.
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We audited all Patreon pages for content material to make sure they fall inside our pointers. We all the time reviewed Patreon pages, however we elevated the protection and pace of our proactive evaluations. We work one on one with each creator below evaluate to deliver their web page again inside our pointers, and to revive their web page on Patreon as shortly as attainable.
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We launched 18+ age affirmation for mature content material pages to make sure that we had the correct measures in place to supply a secure platform for all customers.
To be sincere, it’s been troublesome to speak these modifications. Out of respect for our companions and our agreements with them, there are particulars that we contractually can not disclose, even immediately, which makes it difficult to debate specifics. What I would like you to know is that our high firm metric is your earnings. We present as much as work as a result of we wish to fund the inventive class and get you paid, so any modifications Patreon makes to our funds are made in order that we are able to ship as a lot cash as attainable to artists and creators around the globe.
We now have and can proceed to place the techniques and infrastructure in place to be your secure, recurring, monetary rock as a way to do what you do finest — create.
We’re humbled and honored to be your enterprise companions; thanks for being a part of Patreon.
Tyler Palmer is the VP Operations at Patreon