Eight Recommendations on Maintaining Your Patrons’ Knowledge Protected and Sound

By now, you will need to know the way a lot love we’ve in your patrons. When a patron joins Patreon, we’re underneath no phantasm as to who they’re right here for…you!

These patrons are yours, not Patreon’s. You’ve labored to be found, and to earn your followers’ assist. You deliver them to Patreon they usually turn out to be your patrons not due to something we’re doing, however as a result of they wish to see you succeed.

That’s you. You do all of that.

We exist that can assist you ship superior worth to your patrons, and we pleasure ourselves on not getting in the course of that alternate. If you’re able to launch a membership enterprise to satisfy the precise wants, desires and wishes of YOUR patrons, that’s after we step in to assist (or one thing like that).

And why are we telling you this?

For this reason: Patreon lets you gather, personal and course of the data your patrons present, which implies you may take these relationships wherever you want.

Not everyone offers you entry to your followers’ data. However we do, as a result of we expect it’s vital. It’s your viewers, and if you wish to take them elsewhere, that ought to be your proper.

With Nice Energy Comes…Ah, You Know The Quote

Proudly owning your viewers is nice in your artistic enterprise. Need to create an e-mail listing to succeed in your whole patrons? You are able to do that! Need to deliver your patrons to a different platform? No downside. You possibly can obtain a .csv with all of your patrons’ data, or try some integrations that make it even simpler.

Nevertheless, there’s a catch of kinds.

The truth that your viewers is your viewers implies that you share within the accountability of protecting your patrons (and their knowledge) secure, personal and guarded. Patrons belief you with their e-mail addresses, delivery data, feedback and direct messages.

Have a look at it this manner: you’re a artistic enterprise, and patrons are your clients. If you get too many random emails or messages from (insert annoying firm right here), doesn’t it rub you the flawed means? To keep away from this, be considerate and intentional about when, why, and the way you contact, and share posts with, your patrons each on and off Patreon.

We place loads of belief in creators to deal with patron knowledge responsibly. Take into consideration a few of the data that you just’ve shared with companies and simply how grateful you’re after they preserve that data secure and safe. With some cautious consideration and planning, you may make sure that your patrons really feel that exact same gratitude.

Right here Are Some Issues to Suppose About When It Involves Your Patrons Knowledge

Let’s begin with sharing your patrons’ show names. A very good rule of thumb is, suppose twice about sharing your patrons’ show names throughout the web (except they’re cool with it). For instance, when mass emailing, it’s possible you’ll wish to bcc your patrons as an alternative of cc’ing them — that means, you aren’t exposing your patrons e-mail addresses to everybody else on the listing.

Right here’s one other factor to consider: When a patron leaves or is not a member of your Patreon, respect their determination by pondering very fastidiously about emailing or messaging them once more. And most definitely, if a patron asks to be faraway from an e-mail listing, take away them from that listing.

Nobody likes spam, and positively, nobody likes their personal contact information falling into the arms of dangerous actors. By being intentional in the best way that you just correspond, join and share together with your group of patrons, you may assist forestall these sorts of conditions.

Listed here are Eight different issues to think about when dealing with your patrons knowledge:

1.Make Certain Your Knowledge Is Safe: Maintain your whole Patreon knowledge/information in a secure safe place. Additionally, ensure that your Patreon password is stable, and that you just allow two-factor authentification.

2.Patron Transport Addesses: Should you aren’t planning on delivery stuff to your patrons, don’t ask for a delivery handle. Should you do provide bodily items, solely gather/preserve patron delivery data for so long as you want it.

3.Patron Names: Placing a patron’s title within the credit of a challenge is an effective way to indicate them you care…however, perhaps let patrons know beforehand to allow them to object (don’t be offended, individuals have their causes).

4.Don’t Promote Patron Knowledge: Don’t use patron data for functions past your Patreon profit success or group constructing (promoting patron knowledge is just not cool).

5.Third Occasion Software program: Should you use a 3rd occasion software program or service to course of, fulfill, join or in any other case deal with patron knowledge, make it possible for they’ve safety/privateness insurance policies in place.

6.Sharing Your Account Info: Don’t let anybody else entry your Patreon account except you actually belief them (and even then, perhaps have them give this publish a learn first)

7.Bought a query? Attain Out: Should you obtain a request or criticism and don’t know the way or in case you ought to handle it, be at liberty to succeed in out to us at privateness@patreon.com

8.Comply with Native Legal guidelines: If Patreon says one factor and your native privateness legal guidelines say one other, please don’t hesitate to succeed in out and tell us. Additionally, do what your native legal guidelines say — we’re not trying to get anybody in bother right here.

The Golden Rule of Knowledge

Principally, to replace probably the most golden of guidelines for the technological period, do unto others’ knowledge as you’ll have them do to yours. Comply with this rule and your patrons will love you all of the extra for it.

If you’d like extra content material like this, try the remainder of our Belief and Security collection, and subscribe to our publication under.