Extra Commenting Enhancements Designed to Hold Creators and Backers Protected — Kickstarter

Hey, Kickstarter group. I’m comfortable to share some new product updates with you.

In the identical vein as our current announcement concerning the adjustments we’ve made to remark moderation, we’re posting this replace to offer you perception into the work we’re doing as a part of our ongoing dedication to protecting Kickstarter creators and backers secure.

With this newest replace:

• When a backer cancels a pledge on a mission, any feedback they’ve left on the mission’s web page will now be routinely hidden.
• A mission’s creator (or collaborator) can now click on on a commenter’s title inside their mission’s remark part to see details about the backer’s pledge, together with the pledge complete, the rewards and add-ons chosen, and transport location.

We’ve made these adjustments with a purpose to reduce the potential impression of abusive feedback.

Creators have informed us they would favor feedback to be faraway from a mission’s web page when they’re made by backers who cancel their pledges. We’ve seen situations the place somebody has pledged to a mission simply so they’d be permitted to go away adverse feedback, after which canceled their pledge, solely to have their feedback linger on the web page and taint the mission. With this replace, feedback authored by somebody who has canceled their pledge will likely be routinely hidden.

We’ve additionally heard from creators that when they’re working via their mission’s remark part with a purpose to reply to questions or tackle points from backers, this can be very helpful to have some primary context about every backer they’re responding to (e.g. details about their pledge). Till now, the method for getting this context has been extra cumbersome than crucial. Going ahead, creators may have a easy solution to entry a backer’s pledge data proper from inside the remark part.

Along with working with creators and backers to deal with their wants, we’ll be collaborating with a brand new group we’re calling the Kickstarter Neighborhood Advisory Council on our ongoing security work. The Council, which launches in June, will assist information us on quite a lot of issues, with a particular give attention to serving to us be sure that Kickstarter is as helpful, welcoming, and inclusive as it could actually probably be. We’ll have extra information concerning the Council coming quickly, so you’ll want to test again.