Rising Pains | Patreon Weblog

The intent of this publish is to apologize to our creators who’ve lately skilled efficiency points with Patreon.com, and extra importantly, to supply transparency into our present efforts to repair them ASAP. Over the previous few weeks, the location has skilled a lag in web page loading together with a number of web site outages. That is unacceptable. We take full duty and won’t sleep till these points are 100% resolved.

We’re persevering with to observe the state of affairs intently, so if extra efficiency points do come up, we are going to tackle them instantly whereas we put money into growing a everlasting resolution. Please know, cost processing has not been affected. We’re capable of cost patrons on time and get creators paid with no delay.

This yr has been unprecedented on many fronts, together with the inflow of patron help for creators and the variety of new creators launching on Patreon. It’s phenomenal to see each creators and patrons uncover the facility of membership at such a fast price. As such, our database has rapidly grown to 10x its measurement in a mere six months.

To unravel these points, our engineering crew is deploying quick fixes every day, which incorporates enhancing web page load occasions for creators with rising fan bases. We’re additionally scaling our infrastructure and revamping our structure to prepared our basis for the longer term. Briefly, we’re working across the clock to deal with close to time period points whereas we improve our platform to help the exponential progress of Patreon creators for a few years to return.

You depend upon us. We should be steady for you. We’ve made this our primary precedence company-wide and it’ll proceed to be till constant efficiency is realized. For ongoing standing updates, please take a look at standing.patreon.com or our Twitter deal with, @PatreonSupport.