We Screwed up and We’re Sorry: Extra Context on the Billing Part of Our Latest Product Replace

We’re right here to say we’re sorry. Generally, intent doesn’t match up with affect, and our latest weblog publish, which was meant to maintain you knowledgeable about future product updates, didn’t land nicely–particularly the half about how and when patrons are billed.

Be part of an “Ask Me Something” with our CEO Jack Conte and members of Patreon’s government staff at 12:45 p.m. PST / 3:45 p.m. EST on Reddit right now to reply your entire questions. Click on right here to affix.

You’re operating your online business on our platform and trusting us together with your livelihoods. Which means we want rock-solid communication–higher than what we rolled out yesterday. Our hope was to be clear and convey you alongside into our product improvement course of. As an alternative we created confusion, so we’re making an attempt once more.

Patron billing has come up as a prime subject for creators and patrons for years. Please know, we’re not going to roll out any adjustments with out together with you each step of the best way and guaranteeing that it really works for you and your online business.

We now have been in energetic dialog with lots of of creators associated to patron billing and we wish your ongoing enter. These are early days of our collaborative improvement course of and no closing choices have been made.

There are 3 ways we’d like to attach and construct with you proper now:

1. Share your ideas on billing on this thread in our creator discussion board

2. Fill out this product survey

3. Be part of an “Ask Me Something” with our CEO Jack Conte and members of Patreon’s government staff on Reddit right now to reply your entire questions

These discussions will form how we construct an answer going ahead and we’re 100% dedicated to together with you each step of the best way. Keep tuned for lots extra communication to return!